The Perfect Marketing Analogy Indeed!

The perfect marketing analogy! Love this video! Are you a follower or a leader?

From the marketing genius of Seth Godin, who writes on his blog today:

"My favorite part happens just before the first minute mark. That's when guy #3 joins the group. Before him, it was just a crazy dancing guy and then maybe one other crazy guy. But it's guy #3 who made it a movement.Initiators are rare indeed, but it's scary to be the leader. Guy #3 is rare too, but it's a lot less scary and just as important. Guy #49 is irrelevant. No bravery points for being part of the mob.We need more guy #3s."

Thanks to my linked-in group member, Geoffrey Short
Director of Sales and Marketing at Bio-Safe, International for calling this to my attention today.

Fantastic Visual Guide to Twitter

Thanks to Ritu Pant (Co-Group Member on Linked-In), Web Strategist, Content Optimization, Social Media Consultant for this incredible Guide to Twitter...to see a copy you can enlarge to read or print, CLICK HERE.

Are Brainstorms Dead?

by Andy Eklund




In the past two months, I've received five articles and two blog posts heralding the death of brainstorms. Is it the economy which has caused this? Perhaps. I've had three brainstorms in the same time period cancelled. (One client told me her boss said: "We don't have money to implement new ideas at the moment." Well, good luck with those old ideas.)

Or, perhaps it's because four of the authors had a new book to spruik. (What a surprise.) Each of them had a new "buzzword" and methodology which rendered the philosophy of brainstorms obsolete. One of them even confessed - and I'm not kidding - that he'd invented his new buzzword during a brainstorm.

Personally, I think the reason is even more simple. We're all tired of attending badly managed, poorly organised and strategically inept meetings where nothing gets accomplished - meaning, no good ideas are generated.

Does this describe your brainstorms?

They're held in a featureless conference room, without beverage or food, toys or stimuli, flipchart paper and crayons, and very likely, oxygen. There is no direction, no purpose, no insights, no information, no agenda, and no facilitator. Or, there is a facilitator, and he/she talks solely about their own brilliant ideas. Everyone else is there merely to witness the Immaculate Conception.

The wrong people are invited. Or rather, the right people couldn’t or didn't attend, so the blobs who weren’t invited originally (probably for good reason) become the front-bench by default.
The brainstorm is scheduled for one precise hour, and darn it, people had better invent the perfect, new, unique, never-before-seen idea in that hour. Or else.

If this assessment is accurate, then I too hope brainstorms are dead. They don’t deserve this kind of treatment.

Sarcasm aside, brainstorms can and do work – but only if they're given a bit of care and consideration in advance. A good brainstorm should be like the perfect party: energized and fresh, full of excited people at an unusual location with good catering. (You do know these type of parties are organised by a party planner who works their bum off to make it look spontaneous, don't you?)

As with any meeting, a bit of ground work in advance is important if you want it to be successful. And, I'm not saying this because I might have a book to spruik, but if you've ever been to a successful brainstorm, you know a good facilitator is worth their weight in good ideas.

Curious what it takes? Write me. I'll give you a bit of free advice.

At the same time, there are a number of principles that can be taught to teams to improve their creativity, as well as the quality of the brainstorms. I know I'm going to get e-mails from Important People telling me that creativity cannot be taught, so let's clear the air.

No, you cannot teach people to have eminent creativity - a divine talent bestowed on very few of us, like Leonardo da Vinci, Wolfgang Mozart, Albert Einstein or James Joyce. Yes, you can teach people to increase their everyday creativity.

Among these many daily principles, here's one of the easiest and fastest to put into action: know how and when your brain works most effectively, and leverage that information to be creative.

Most people say ideas come to them when they're doing something else, entirely unrelated to the problem where they need an idea, such as taking a shower, riding public transportation, exercising, and - yes, it's true - sitting on the toilet. The brain also tends to get charged with ideas when it's bombarded with stimulation: working on a project on a different topic, engaging in a lively discussion with someone else, or one or more of the five senses are piqued at the same time, such as experiencing a movie, artwork, music or sport. In either case, your brain is making connections between the current problem and the other disparate information floating around in your head, and these connections become potential ideas.

So, how do you leverage this everyday?





  • Know where and when are you most creative. Where do ideas come to you most easily? What time of day is your brain most active? What inspires you, or relaxes you, so you can think most prolifically? You can use these places, times of day, and sources of inspiration to stimulate your creativity - but only if you know what they are.


  • Learn to be sensitive to what your brain is thinking about when it's doing "something else." Can you apply any of these unrelated thoughts or visceral emotions to the "other" problem as a potential solution?


  • Have pen and paper with you to remember your ideas. You'll no doubt think this is weird, but I have pen and paper in, on or by ... my wallet, briefcase, gym bag, night-stand, all three of my computers, car, kitchen bench-top, television … and yes, even by the toilet.


  • Invite someone else - again, unrelated to your topic - to help you brainstorm. A different perspective can yield great insights. Ask a child to solve your problem is a common answer, but virtually anyone can be a potential partner in brainstorming potential ideas.


  • Seek out activities that deliberately put you into different situations or environments. In fact, when you need an idea, get up off your duff and go for a walk - preferably outside. You'll see and experience something else which might have the potential to connect with your original problem to create a new idea.


  • The last point is the simplest: when you need to brainstorm, stand up. Surely you've noticed that your brain is always more attentive and useful when you're not sitting down, at rest?

Reprinted from http://www.andyeklund.com/

To Direct Mail or Not to Direct Mail, that is the question...

Those who have success with direct mail tell everyone they know how effective it has been for them and how amazing their return on investment is, but often I hear from confused marketers how while they hear it is the single most effective element in someone else’s marketing mix, they can’t seem to make it work for themselves.

What I’m finding is that it usually is because they don’t “get” the right techniques for using direct mail, and as such they rarely make the most of even a smidgen of the opportunity that good direct mail can offer.

The golden rule of direct mail success sounds something like this: Success is based 40% on the list you use, 40% on the strength and relevancy of the offer you make, and 20% on how you execute. In other words, it is much more about saying the right thing to the right audience than how you say it. Content beats style for sure!

I'm teasing you with 4 Direct Mail Best Practice Most Asked Questions here....email: info@freakingeniusmarketing.com for 8 more and the whole White Paper now!

1. Do they even read ‘em?

While 25% of most ads are read, the Direct Marketing Association’s proven statistics are that 75% of mail is opened and read. When you consider that direct mail costs more per contact as it compares to an ad reaching the masses (many of whom it doesn’t relate to anyway) this is an important statistic to remember, because the quality of contact is much better with direct mail.

2. How many prospects/customers will call me as a result of my mailing?

As for the response rate you should hope for, 2% is the industry norm for prospecting leads. This has long been reported by the Direct Marketing Association in cases where “more information” is the call to action. While 2% may seem low, consider that on a percentage basis, ads typically get response levels below .5%. Also, consider that the responses from a pre-qualified mailing list are almost always better than from any other source. I guess the most important point here is not to get all hung up in the averages, and keep your eye on your objectives.

3. How many touchpoints do I make? How often should I mail?

The general rule is to mail 3 times in a relatively condensed period of time. Typically, you will receive 60% of your total response from the first mailing, 20-30% from your second, and under 10% from your third.

Want more? Sure you do...you know you do....email: info@freakingeniusmarketing.com for the whole white paper!

Lose the "Retail-itude"

In a time when most customers are rare, and every dollar spent is precious, I am often floored at the potential for those whose responsibility it is to parlay respect to shoppers to disappoint.

I was privy to an anecdote of undeniable customer disservice today. Surprisingly, it was in a retail store that often hinges its reputation on its customer-centric philosophy. Sadly, what floored me was not what actually transpired, but that in times like these, and I do mean, economically so strained, that the management of any large chain of retail stores could be so inconsiderate as to leave a customer so angry they were left stomping their feet in dismay.

We’ve all been in the position of the customer and nearly all of us have found ourselves in the position to be able to “make it right” for someone in a customer service setting so I think that we can play this out while stepping into both sets of shoes.

In my world, there is no room for “retail-itude” when it comes to Managing. In this particular case, what came of it was a slew of sales people AND other customers listening and watching as the Manager mistreated a customer. The customer wanted to be recognized as a real person standing in a line waiting to check out. The Manager opened another register to do a “return”. The customer was waved over to her register which she promptly shut down just after processing the return. The customer had lost her place in the other line, and was S.O.L. (standing off line, though I know you know what I meant here!). The same customer had two small children with her and the whole mess was a meltdown in the making.

The Customer’s POV: She was frustrated at the long waiting time to begin with and was confused as to why she was waved over and then dismissed by the Store Manager.

The Store Manager’s POV: In the process of a return, she waved over other customers but then changed her mind. She was frustrated that a line had formed where there was none before and she decided that since the other line was moving again that they would just naturally shift back over to the regular register and she could go about her other work again. She was just helping out for a return and ultimately wasn’t responsible for checking customers out.

Neither one was necessarily in the wrong (though I would beg to differ on the point of the Store Manager being ultimately responsible for checking customers out), except the Store Manager gave the customer “retail-itude” by dismissing her both with a hand sign and verbally. An honest explanation as to why she couldn’t continue to run the register would probably have sufficed to calm the situation. But, instead, she gave the customer an attitude, the other sales staff watched and listened to her treat someone that way instilling in them that customer’s needs don’t matter.

The thought of the domino effect on the staff disturbed me though in some way it was the perfect explanation as to why certain stores have cultures that breed negativity amongst its staff.

“Retail-itude” breeds negativity and most certainly doesn’t instill loyalty in any customer, not the one who was left stomping her feet in frustration, nor in any of the 7 people in line watching the drama unfold. The only answer is to “just say no” and nip “retail-itude” in the bud. Positive management role modeling is the only way to breed a customer-centric culture and it’s a great investment in the longevity of your business.

Cinco d' Swine-oh


I wrote this week's entry for my personal blog...and as I sat to write the Freakin' Genius Blog, I realized how applicable it is to business in so many ways. Being a solutions-driven strategist, I muse over how many times I have heard clients rationalize their situation, no matter how dire. Placing blame somehow gives some the power to face another day, another meeting. In this economy, however, the reasons really don't matter. All that matters are the actionable solutions to making things WORK again.

The other point to be had here, is holy cow, how news of this swine flu has travelled. The flu itself has travelled nearly at the speed of the internet which illustrates the nature of a global community. The core of that global community, of course, being the absence of distance of any definition, actual or virtual. The internet is indeed the force...we must make sure we are friends with it as it pushes us further into the future.

My partner, Peter, often full of wise cracks, is equally full of wise insights and said to me after reading this entry, "there are lessons to be learned in every challenge, making us stronger and all the wiser for the next big hurdle".

The recession...the depression as others have called it, The swine flu, could all just be our global way of getting our degrees in the matters of business and life in the 21st century.

This week's entry is entitled: Cinco D' Swine-Oh

How tragic that I can look into my crystal ball and know that in a week, nearly every amazing, kind, and truly authentic person of Mexican descent that I know will be viewed with disdain. My question is, does it really matter where it started? The implications of mosquitoes, birds, pigs, people, when it comes down to a virus that can affect us all, does it really matter where it started?

It is human nature to look for the reason, the source of ones problem. Not so much to rationalize it, but more to implicate a blame of sorts, and in doing so, point the finger away from oneself. But when it comes down to finding a way to deal with whatever the issue is, doesn't all the blame just get in the way of finding a solution? Doesn't the anger associated with both sides of pointing fingers just get in the way of seeing the forest through the trees? And if all the finger pointing is in one direction, doesn't that just plain HURT and not do anyone any good?

I hear the message in the underlying CDC announcement of the emergency situation concerning the swine flu outbreak. It is mostly "CYA" in nature and we are being told not to panic, it is mostly to unlock the funding for treatment and enable the polarizing of medical needs if necessary IF a large scale pandemic arises. As I sit here this evening, I reflect on weather that shifted in 30 degree directions at least 6 times over the last 2 days. Yet, tonight, as we shift into another 70 degree period, the birds chirp and the daffodils sit up straight and proud. As analagous as weathering the storm, our species too is strong and can handle strong shifts in challenge.

As humans, we are innately driven to survive. The swine flu will be another challenge to overcome, one, like the 30 degree shifts in weather, but if there is anything I can do to drive home the point that no one is to blame for this then let me say this: That Ground Zero will hardly matter if it comes down to a huge percentage of us getting sick and, that what will count is our nature to kick this virus in its proverbial nucleus' ass and be stronger from it.

On that note, I am taking and feeding a boatload of immunity boosters to my family this week. We are avoiding large crowds for awhile and depending on how things shake out, I may or may not attend a conference in Wisconsin. To quote a rather well known movie, "may the force be with you" and may we weather the storm like the daffodils in my backyard.

Listen up!

It's fast becoming obvious that there is a misperception about what social networking is about. While twitter has become infiltrated with people who share micro-details of their day-to-day lives that out of context have no meaning to most, Linked-in serves as a place where most people write so they can self-promote and read themselves over and over. It's akin to talking just to hear oneself talk, and it can wear out the usefulness of all the venues if we are not careful.

Instead of pontificating madly, listen up. If you aren't asking a question and investing yourself and your listening skills in the group or community that you are hoping to be accepted in, you are not going to find many welcoming committees.

Widening your scope, opening your mind, and reaching out to a group rather than forcing yourself in is the secret to success in social networking.

Re-tweet an article of value that you found, or introduce two Linked-in connections you have. Send a customer an article that you found on a recent bout of keyword surfing, and ingratiate yourself for thinking of another's challenge instead of purporting to have the most important advice for someone you barely know.

I know that I have learned so much from my groups. I feel like I am so lucky to have been welcomed into them so that I can share in the wealth that the combined power of the group itself has to offer. Providing value to add to the dynamic should be your goal. The networking comes as the cherry on the sundae.